Contact Us

We want to hear what you have to say – your opinions and experiences are important to us.

If you have any questions regarding our website, our products and services, your personal account(s), or any comments and/or general concerns, please contact us at either branch below.

Or if you prefer, you can also use our Contact Form.

Contact Information

Prince Street Branch
340 Prince Street
Sydney, NS B1P 5K9

T: 902-562-5559
F: 902-539-6024
Reserve Street Branch
135 Reserve Street
Glace Bay, NS B1A 4W3

T: 902-849-7610
F: 902-842-0911

Hours of Operation

Our current hours of operation are:

Monday: 9:00 AM - 4:30 PM
Tuesday: 9:0 AM - 4:30 PM
Wednesday: 9:00 AM - 4:30 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM

Click here for details on our Holiday Hours

Lost or Stolen Cards

To report a lost or stolen card, please refer to the numbers below.

  • Credit Union debit card: 1-888-277-1043
  • Collabria Financial credit card: 1-855-341-4643
    • Outside North America call: 1-647-252-9564

Tech Support

For assistance, please call 1.888.CREDIT-U (273.3488) or email